Privacy Policy

Privacy Policy
Last Updated: June 12, 2026

Protecting Your Personal Information

At Sunray Child & Family Counselling, your privacy and confidentiality are fundamental to the therapeutic relationship. We are committed to safeguarding your personal information and ensuring it is collected, used, stored, and disclosed responsibly in accordance with British Columbia’s Personal Information Protection Act (PIPA) and the professional standards governing Registered Social Workers.

1. Information We Collect

To provide counselling services, we may collect personal information including:

• Name and contact information
• Emergency contact details
• Relevant personal, family, health, or psychosocial history
• Information related to counselling goals and concerns
• Assessment information and clinical records
• Payment and billing information when applicable

Only information necessary for the provision of services is collected.

2. How Your Information Is Used

Your information may be used to:

• Provide counselling and therapeutic services
• Maintain accurate clinical records
• Communicate regarding appointments and services
• Meet legal, ethical, and professional obligations
• Coordinate care with other service providers when authorized by you

We do not sell or share personal information for marketing purposes.

3. Storage and Protection of Information

Reasonable safeguards are in place to protect your information from unauthorized access, disclosure, loss, or misuse, including:

• Secure and encrypted electronic record systems
• Password-protected devices and accounts
• Secure storage of paper records
• Access limited to authorized individuals only

4. Limits to Confidentiality

Confidentiality is maintained except in circumstances where disclosure is required or permitted by law, including:

• When you provide informed written consent
• When there is a risk of serious harm to yourself or others
• When child abuse or neglect is suspected or disclosed
• When records are required by court order or legal obligation
• For professional consultation purposes, where identifying information is minimized whenever possible

5. Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for information sharing, where applicable
• Ask questions about how your information is collected, used, or stored

Requests will be handled in accordance with applicable privacy legislation.

6. Electronic Communication and Telehealth Services

While reasonable efforts are made to use secure communication methods, email, text messaging, and online technologies carry inherent privacy risks.

When providing virtual counselling services, secure telehealth platforms are used to help protect your privacy and confidentiality.

7. Record Retention

Clinical records are retained in accordance with professional and legal requirements.

• Adult records are maintained for a minimum of seven (7) years following the last service date.
• Records relating to minors are maintained for at least seven (7) years after the individual reaches the age of nineteen (19).

8. Website Cookies and Analytics

This website may use essential cookies and basic analytics tools to improve website functionality and better understand how visitors use the site.

Cookies do not collect personal health information and are not used for advertising purposes. You may disable cookies through your browser settings, although some website functionality may be affected.

9. Contact Information

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact:

Kiran Dhingra, MSW, RSW
Sunray Child & Family Counselling

Phone: 431-814-1492
Email: kiran@sunraycounselling.com
Website: www.sunraycounselling.com